You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

what to do when I lost my recovery key

what to do when I lost my recovery key? I am trying to log into my MacBook Air. My password is not working. I have my Apple ID password, my phone that is a trusted device, and I can log into the NON ADMIN profile on my laptop, just not the admin account. It seems a past user of this laptop added a recovery key and I do not have it.

MacBook Air 13″, macOS 13.3

Posted on Jun 23, 2023 10:23 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 23, 2023 12:03 PM

How long have you had this used Mac? Before reselling, the seller should have done this: What to do before you sell, give away, or trade in your Mac - Apple Support


That clears all data and presents the setup screen for you to establish it as your Mac.


Take it back to the seller as he/she didn't set it up properly. Or if you know who owned it previously ask them for the code.


1 reply
Question marked as Top-ranking reply

Jun 23, 2023 12:03 PM in response to mega230

How long have you had this used Mac? Before reselling, the seller should have done this: What to do before you sell, give away, or trade in your Mac - Apple Support


That clears all data and presents the setup screen for you to establish it as your Mac.


Take it back to the seller as he/she didn't set it up properly. Or if you know who owned it previously ask them for the code.


what to do when I lost my recovery key

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.