apple pay

I am trying to add my sons Halifax debit card to apple pay on his new iphone 11. All apps are up to date and iOS is 16.5.1 (the latest update) when I go to wallet on his iphone 11 and enter all the details of his card I follow all the instructions but then says "card not added contact your card issuer for more information". So I contacted Halifax, they said to contact Apple and ask them to lift all the Policy declines! So I contacted Apple and Apple said there are no restrictions on his account and I need to contact Visa. Contacted Visa and they said I need to speak to Apple! I am exasperated . I have been trying to solve this issue for the past 5 hours, I have been passed on to so many people and companies! But still no resolution!


This issued occurred when I gave my son my old iphone 11 as I received an upgrade from mobile network provider. I set the iphone 11 back to factory settings and set up again using my sons Apple ID. (all apps, address book etc etc are working fine)


I have been able to add Natwest Mastercard debit card to his Apple Pay on the iphone 11 but not the Halifax debit card.


Can anyone offer any advice for setting up Apple Pay for his Halifax Visa Debit Card as I can't seem to get any answers from Halifax, Apple or Visa!!

iPhone 11

Posted on Jun 23, 2023 5:52 PM

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26 replies

Aug 25, 2023 6:36 PM in response to Jeff Donald

So sorry for late reply, I have just seen your message. Firstly I have checked region settings and both the region on my sons iPhone and region on his Apple Pay account are both set to United Kingdom. So this is not the problwm.


Once again I have contacted Halifax bank and there are no issues with my sons bank card. Also I have added his card to my wallet on my iPhone 13 and the card has been added without a problem. This is why Halifax say I need to contact Apple.


I have contacted apple many times and they keep saying my complaint seeds to escalated. I arranged a call back from Apple on the 22nd August at 5.30pm, but unfortunately I was still at work.


I was informed than senior support is only available until 5.30pm. However I am usually at work at this time.


I do not want to call the missed number showing on my iphone and in my voicemail messages as calls from the UK to ireland are really expensive.


Any ideas?




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