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laibe Author

Level 1

4 points

Face ID not working

My camera is not recognizing my face while I’m going to set up face ID

iPhone 13 Pro, iOS 16

Posted on Jun 24, 2023 5:14 AM

Top-ranking reply

SravanKrA

Level 10

454,128 points

Posted on Jun 24, 2023 5:22 AM

If you still need help, reset Face ID, then set it up again. Go to Settings, tap Face ID & Passcode, then tap Reset Face ID. Next tap Set up Face ID to set it up again.

If Face ID isn't working on your iPhone or iPad Pro

If your iPhone has a history of Camera replacement / Repair / Service from an un-authorised service provider then it is possible that Apple may refuse to service your iPhone if it has been previously serviced by an unauthorized service center.

Get a Genius Bar Reservation and Apple Support Options - Apple

Contact Genius Bar.

Manage Reservations - My Reservations - Apple

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Face ID not working

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