iPad fails to charge after installing 16.5.1

I installed iPadOS 16.5.1 last night and once it restarted, my iPad stopped being able to charge. If I turn it off and plug it in, it will wake back up, so it'd detecting the cord, it just won't actually charge. It's an iPad Pro model A1980.


I've already run through all the normal troubleshooting steps--multiple cords and power blocks (all of which work as they charge my other devices just fine), restarting the iPad, removing the typecover, tilting it different directions. It was charging just fine prior to the update, including immediately before (I had it plugged in while it was updating).

iPad Pro, iPadOS 16

Posted on Jun 24, 2023 8:20 PM

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Question marked as Best reply

Posted on Jun 25, 2023 4:00 AM

Have you tried charging your iPad in isolation from the attached keyboard? If not you should do so.


Otherwise, in case something may have been missed, these support pages should help with troubleshooting battery and charging issues:

Charge and monitor the iPad battery - Apple Support

If your iPad won't charge – Apple Support


Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item. Most models of iPad require a Power Adapter rated at 12W or greater to reliably charge. 5W Power Adapters intended for older models of iPhone are inadequate to charge an iPad; if the iPad charges at all, charging will be very slow. Recent models of iPad are supplied with a 20W USB-C Power Adapter.


When troubleshooting, use an Apple Power Adapter. Some third-power Adapters do support or properly implement USB PD (Power Delivery).


Be aware that many computer USB ports cannot source sufficient power to charge an iPad. Unless explicitly designed for charging connected devices, computer USB ports are typically limited to 0.5-1A @5V (i.e., 2.5-5.0W).


If you continue to experience difficulties when using an appropriate Power Adapter of 12W or greater, you might be best advised to seek assistance directly from from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, if you have access to another Apple device, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):

Genius Bar Reservation and Apple Support Options - Apple


1 reply
Question marked as Best reply

Jun 25, 2023 4:00 AM in response to Pangolins

Have you tried charging your iPad in isolation from the attached keyboard? If not you should do so.


Otherwise, in case something may have been missed, these support pages should help with troubleshooting battery and charging issues:

Charge and monitor the iPad battery - Apple Support

If your iPad won't charge – Apple Support


Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item. Most models of iPad require a Power Adapter rated at 12W or greater to reliably charge. 5W Power Adapters intended for older models of iPhone are inadequate to charge an iPad; if the iPad charges at all, charging will be very slow. Recent models of iPad are supplied with a 20W USB-C Power Adapter.


When troubleshooting, use an Apple Power Adapter. Some third-power Adapters do support or properly implement USB PD (Power Delivery).


Be aware that many computer USB ports cannot source sufficient power to charge an iPad. Unless explicitly designed for charging connected devices, computer USB ports are typically limited to 0.5-1A @5V (i.e., 2.5-5.0W).


If you continue to experience difficulties when using an appropriate Power Adapter of 12W or greater, you might be best advised to seek assistance directly from from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, if you have access to another Apple device, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):

Genius Bar Reservation and Apple Support Options - Apple


iPad fails to charge after installing 16.5.1

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