when i go into settings the facetime section wont allow me to click on it. its like as if it’s blocked for some reason

how can i login into settings after i reset my ipad?


iPad, iPadOS 16

Posted on Jun 25, 2023 10:43 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 27, 2023 7:51 AM

Hello barkbark87,


Thanks for posting in the Apple Support Communities. We're happy to look into this with you.


Is it possible that you have restrictions enabled on your iPhone? If you're not sure, you can go to Settings > Screen Time > Content & Privacy Restrictions to check if it's been blocked. You can read more about this in Use Screen Time on your iPhone, iPad, or iPod touch - Apple Support.


If there are no restrictions in place, you will want to check out: If you can’t turn on or sign in to iMessage or FaceTime - Apple Support. To get started with the actions outlined in this article, review the section below. Be sure to review the article for additional options.


Check your device settings

1. Make sure that you’re connected to a cellular data or Wi-Fi network. 
2. If you're using an iPhone, you need SMS messaging to activate your phone number with iMessage and FaceTime. Depending on your carrier, you might be charged for this SMS.
3. Go to Settings > General > Date & Time and make sure that your time zone is set correctly.


Best regards.

1 reply
Question marked as Top-ranking reply

Jun 27, 2023 7:51 AM in response to barkbark87

Hello barkbark87,


Thanks for posting in the Apple Support Communities. We're happy to look into this with you.


Is it possible that you have restrictions enabled on your iPhone? If you're not sure, you can go to Settings > Screen Time > Content & Privacy Restrictions to check if it's been blocked. You can read more about this in Use Screen Time on your iPhone, iPad, or iPod touch - Apple Support.


If there are no restrictions in place, you will want to check out: If you can’t turn on or sign in to iMessage or FaceTime - Apple Support. To get started with the actions outlined in this article, review the section below. Be sure to review the article for additional options.


Check your device settings

1. Make sure that you’re connected to a cellular data or Wi-Fi network. 
2. If you're using an iPhone, you need SMS messaging to activate your phone number with iMessage and FaceTime. Depending on your carrier, you might be charged for this SMS.
3. Go to Settings > General > Date & Time and make sure that your time zone is set correctly.


Best regards.

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when i go into settings the facetime section wont allow me to click on it. its like as if it’s blocked for some reason

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