I changed my email address but my old address comes up on iCloud

How do I get rid of my old email address in the small iCloud box that pops up? It's grayed out and I can't delete it even though I already updated my email address with Apple. It's maddening.





Windows, Windows 10

Posted on Jun 25, 2023 12:22 PM

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Question marked as Top-ranking reply

Posted on Jun 27, 2023 8:28 AM

Hi TigerGirl23,


We'd like to share some information to help with your an email address you see in iCloud. Looking over About your Apple ID email addresses - Apple Support under "Additional email addresses", we recommend looking over this. In this section you can see if you see any email addresses you want to delete. If this is already deleted and not related, we recommend contacting Apple Support to help look into this further: Get Support


Thanks for using Apple Support Communities.

1 reply
Question marked as Top-ranking reply

Jun 27, 2023 8:28 AM in response to TigerGirl23

Hi TigerGirl23,


We'd like to share some information to help with your an email address you see in iCloud. Looking over About your Apple ID email addresses - Apple Support under "Additional email addresses", we recommend looking over this. In this section you can see if you see any email addresses you want to delete. If this is already deleted and not related, we recommend contacting Apple Support to help look into this further: Get Support


Thanks for using Apple Support Communities.

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I changed my email address but my old address comes up on iCloud

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