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Request

I would like to know why the request my child was sending me didn’t come through

iPhone 11, iOS 16

Posted on Jun 25, 2023 3:11 PM

Reply
1 reply

Jun 27, 2023 9:20 AM in response to taquanna0211

Hello taquanna0211,


Thank you for using Apple Support Communities. It sounds like you might be experiencing issues with Ask to Buy not properly working. If so, we’d like to help out and recommend some steps to help isolate this issue. To start, let’s follow the steps listed in this resource here: If Ask to Buy isn't working - Apple Support


Things to try first 
1. Make sure that both you and your child have updated to the latest iOS or iPadOS on your iPhone or iPad, and the latest macOS on your Mac.
2. If you turned on Focus on your device, either turn it off so that you can receive notifications, or check your Focus settings to make sure that you can receive Time Sensitive notifications like Ask to Buy requests. 
3. Try changing the name of your device, and check that you and your child's devices have different names. To see and change the name of a device, go to Settings > General > About > Name. 

Also, under "If your Ask to Buy requests are missing", you'll see more steps you can try for missing requests. Please be sure to follow all the steps listed within the resource we shared with you. It should be able to help you out.


If your issue is something completely different, please share more in-depth details with us. We'll do our best to help you or point you in the right direction.



Thank you for using Apple Support Communities. Take care.



Request

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