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Iphone 6s Plus restore

I have an error code 5 while trying to restore an older Iphone 6s Plus?

Earlier iPhone models

Posted on Jun 26, 2023 1:53 AM

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Question marked as Best reply

Posted on Jun 26, 2023 5:01 AM

Troubleshooting:

Turn your iPhone On and unlock it -> enter the passcode.

Go to Settings -> set Auto-Lock to Never.

Connect your device to your computer using an Apple USB cable & try also another USB cable.

(macOS) Make sure your Mac has the latest version of macOS 


(Windows OS) -> Make sure your Windows PC is up to date and Update to the latest version of iTunes

Update to the latest version of iTunes for Windows 10 – Apple Support (UK)

 

See also -> Check your third-party security software.

Check the Wi-Fi connection.

Turn Off Hotspot.

Turn Off or remove VPN if necessary.

Check VPN (Virtual Private Network) and third-party software to help resolve network connectivity issues

Check VPN (Virtual Private Network) and third-party software to help resolve network connectivity issues - Apple Support

 

Disable all AV & Firewalls temporarily while you connect the iPhone.


3 replies
Question marked as Best reply

Jun 26, 2023 5:01 AM in response to danie218

Troubleshooting:

Turn your iPhone On and unlock it -> enter the passcode.

Go to Settings -> set Auto-Lock to Never.

Connect your device to your computer using an Apple USB cable & try also another USB cable.

(macOS) Make sure your Mac has the latest version of macOS 


(Windows OS) -> Make sure your Windows PC is up to date and Update to the latest version of iTunes

Update to the latest version of iTunes for Windows 10 – Apple Support (UK)

 

See also -> Check your third-party security software.

Check the Wi-Fi connection.

Turn Off Hotspot.

Turn Off or remove VPN if necessary.

Check VPN (Virtual Private Network) and third-party software to help resolve network connectivity issues

Check VPN (Virtual Private Network) and third-party software to help resolve network connectivity issues - Apple Support

 

Disable all AV & Firewalls temporarily while you connect the iPhone.


Jun 26, 2023 6:31 AM in response to danie218

I have an error code 5 while trying to restore an older Iphone 6s Plus?


The problem is it doesnt want to switch on. If I try and switch on the phone it goes immediately to the screen that shows plug into computer and shows support.apple.com/iphone/restore.


Get support from Apple directly -> Get Support or call Apple in your region see -> Contact Apple for support and service or check -> here for more support and assistance.


Iphone 6s Plus restore

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