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Stick1987_ Author

Level 1

8 points

Recovery contact

I can’t select a recovery contact ?

iPhone 13 Pro Max, iOS 16

Posted on Jun 26, 2023 2:53 AM

Top-ranking reply

Limnos

Community+ 2026

Level 10

462,761 points

Posted on Jun 26, 2023 2:57 AM

You are doing the procedure outlined in this support article? --> Set up an account recovery contact - Apple Support

Sometimes if an app or feature on your device is not working, not appearing*, or is restricted (grayed out), it may have been disabled using Screen Time, or by an IT administrator if you are using a device owned by an employer or educational institution.

- Read this document about using Screen Time on an iPhone, iPad, or iPod touch --> Use Screen Time on your iPhone, iPad, or iPod touch - Apple Support

Tap Settings > Screen Time > Content & Privacy > scroll to Allow Changes.

- If the device is managed (Settings > General > VPN & Device Management), contact the IT department that is doing the managing.

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Recovery contact

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