Unknown charges from Apple

Here it is 2023…. This has happened to me on 2 occasions. Apple is fully aware of this alleged scam. Once you notice and dispute the inaccurate charges, They will continue to send you thru loopholes and ultimately tell you to dispute it with your bank.

What I want to know is how does this appear on our bank statement as being paid to apple.com, however apple.com states it doesn’t know who got the money, it isn’t them. As a concerned and reputable company, if they know someone is phishing our account information under this corporation name, why not investigate it so their users are protected from any further “alleged” apple id breaches? We want answers Apple. And not a support link that goes to outer space.

It sounds/looks like you’re the victim of a scam. Unfortunately you bank should have offered you additional support. What country or region are you in? Please follow the link below to receive additional Official Apple Support.

Choose your country or region - Official Apple Support

On a personal note, if this had happened to me, I’d call my bank right back and dispute each of those charges. You have specific legal rights that you should take now to preserve those rights.

Ive been being told to update my payment info and that i wont be charged until I actually make a purchase. I proceeded to update my info and got charged immediately. I thought the charge would fall off as an authorization charge but it didn’t. Now, im being met with the same prompts again and i cant download any apps whatsoever. And now im receiving random charges from apple (i have no apple subscriptions)

[Edited by Moderator]

I understand you’re upset, I would be too, if it’d happened to me.

You do understand that your bank approved fraudulent charges? You did dispute the fraudulent charges with your bank, right? Your bank refunded your funds right? If not, why not?

You filed a police report didn’t you? If not, why not?

So, let’s recount, Apple received an order, your bank, approved the charge, the order was fulfilled, product delivered. If fraud was involved, who should be out the money?

Should it be the developer or company that created the product that was purchased? I don’t think so.

Maybe Apple then. Sure, they got an order, fulfilled it, and received a valid authorization for the funds involved. Seems like they acted in good faith.

Possibly your bank then? Well maybe, they issued the credit card, your account was previously involved in fraudulent purchases. There are laws protecting account owners from fraudulent charges if reported to the bank. Even some credit cards offer $0 fraud liability protection.

Apple is not the police. They take steps to protect accounts, protect their customers data, but at the end of the day, they are not the ones responsible.

Phishing schemes only work when two parties are involved. Learn to spot the emails and texts involved. Report them to the proper authorities. Come to public forums. Reddit and Facebook have good active Apple groups. Apple Support Community is very active.

Reach out to your banks fraud team. Work with them. Banks loose billions every year due to fraudulent activities.

If you need help with your bank recovering funds please visit the Consumer Financial Protection Bureau.

https://www.consumerfinance.gov/consumer-tools/fraud/

https://www.consumerfinance.gov/complaint/

Who told you to update your payment method? It sounds like a scam and when you entered card data, you entered it with the scammers. The scammers are using the card for Apple subscriptions.

They do this a lot yet just tell you to apply for a refund and then won’t give it back saying it’s not eligible..