since IOS 16.5 i cannot transfer phones from iphone11 to PC

since IOS 16.5 i cannot transfer phones from iphone11 to PC can you help in what maybe wrong

Posted on Jun 26, 2023 11:53 AM

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Question marked as Top-ranking reply

Posted on Jun 27, 2023 4:55 PM

Hi betelbetel,


Thanks for posting in Apple Support Communities.


We understand that you can't transfer photos. What happens when you try to import photos? Make sure you're following steps mentioned in Transfer photos and videos from your iPhone or iPad to your Mac or PC - Apple Support.


Import to your Windows PC

You can import photos to your PC by connecting your device to your computer and using the Windows Photos app:
1. Update to the latest version of iTunes on your PC. Importing photos to your PC requires iTunes 12.5.1 or later.
2. Connect your iPhone or iPad to your PC with a USB cable.
3. If asked, unlock your iOS or iPadOS device using your passcode.
4. If you see a prompt on your iOS or iPadOS device asking you to Trust This Computer, tap Trust or Allow to continue.
Then, visit Microsoft's website to learn how to import photos to the Windows Photos app in Windows 10 or Windows 11.
If you have iCloud Photos turned on, you need to download the original, full resolution versions of your photos to your iPhone or iPad before you import to your PC.
When you import videos from your iOS or iPadOS device to your PC, some might be rotated incorrectly in the Windows Photos app. You can add these videos to iTunes to play them in the correct orientation.

If you want to ensure photos from your iOS or iPadOS device have the best compatibility with Windows 10 or Windows 11, try these steps:
1. On your iOS or iPadOS device, open the Settings app.
2. Tap Camera, then tap Formats.
3. Tap Most Compatible. From now on, your camera will create photos and videos in JPEG and H.264 formats.



Regards.


1 reply
Question marked as Top-ranking reply

Jun 27, 2023 4:55 PM in response to betelbetel

Hi betelbetel,


Thanks for posting in Apple Support Communities.


We understand that you can't transfer photos. What happens when you try to import photos? Make sure you're following steps mentioned in Transfer photos and videos from your iPhone or iPad to your Mac or PC - Apple Support.


Import to your Windows PC

You can import photos to your PC by connecting your device to your computer and using the Windows Photos app:
1. Update to the latest version of iTunes on your PC. Importing photos to your PC requires iTunes 12.5.1 or later.
2. Connect your iPhone or iPad to your PC with a USB cable.
3. If asked, unlock your iOS or iPadOS device using your passcode.
4. If you see a prompt on your iOS or iPadOS device asking you to Trust This Computer, tap Trust or Allow to continue.
Then, visit Microsoft's website to learn how to import photos to the Windows Photos app in Windows 10 or Windows 11.
If you have iCloud Photos turned on, you need to download the original, full resolution versions of your photos to your iPhone or iPad before you import to your PC.
When you import videos from your iOS or iPadOS device to your PC, some might be rotated incorrectly in the Windows Photos app. You can add these videos to iTunes to play them in the correct orientation.

If you want to ensure photos from your iOS or iPadOS device have the best compatibility with Windows 10 or Windows 11, try these steps:
1. On your iOS or iPadOS device, open the Settings app.
2. Tap Camera, then tap Formats.
3. Tap Most Compatible. From now on, your camera will create photos and videos in JPEG and H.264 formats.



Regards.


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since IOS 16.5 i cannot transfer phones from iphone11 to PC

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