How do I turn my iTunes and App Store back on? It’s not letting me open my wallet or anything

I tried to load my device back up and my wife turned off my iTunes in App Store. I’m trying to figure out how to turn it back on so I can use my Apple wallet.

iPhone 11, iOS 16

Posted on Jun 26, 2023 1:25 PM

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Question marked as Top-ranking reply

Posted on Jun 27, 2023 5:38 PM

Hello Donniemoore77,


Thank you for using Apple Support Communities. Sounds like you can't access specific apps and features on your iPhone. We'd like to help and see if we can recommend some steps to isolate the issue you're experiencing. Let's start off by checking your Screen Time settings for possible restrictions: Use Screen Time on your iPhone, iPad, or iPod touch - Apple Support


  1. Go to Settings > Screen Time.
  2. Tap on Content & Privacy Restrictions.
  3. Make sure that this feature is disabled and turned off.


Content & Privacy Restrictions can prevent you from access the Wallet app and also prevent you from downloading apps.


Feel free to keep us posted. Thank you for using Apple Support Communities. Take care.


1 reply
Question marked as Top-ranking reply

Jun 27, 2023 5:38 PM in response to Donniemoore77

Hello Donniemoore77,


Thank you for using Apple Support Communities. Sounds like you can't access specific apps and features on your iPhone. We'd like to help and see if we can recommend some steps to isolate the issue you're experiencing. Let's start off by checking your Screen Time settings for possible restrictions: Use Screen Time on your iPhone, iPad, or iPod touch - Apple Support


  1. Go to Settings > Screen Time.
  2. Tap on Content & Privacy Restrictions.
  3. Make sure that this feature is disabled and turned off.


Content & Privacy Restrictions can prevent you from access the Wallet app and also prevent you from downloading apps.


Feel free to keep us posted. Thank you for using Apple Support Communities. Take care.


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How do I turn my iTunes and App Store back on? It’s not letting me open my wallet or anything

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