Persistent error when I try to use Apple Configurator to change iPhone 13 Pro Max screen layouts

Have connected Apple Configurator 16.5.1 v 2.16 to an Apple iPhone 13ProMax running iOS 16.5.1. This is through an M1 Mac using Ventura 13.4.1

I want to re-organise my many iOS apps. I can upload the screen layouts from iPhone to Configurator. I can re-organise them no problems. But when I hit the "Apply" button I get this:

iPhone 13 Pro Max

Posted on Jun 26, 2023 5:20 PM

Similar questions

Missing Home Screens on iPhone 13 mini with iOS 17.5.1 On my iPhone 13 mini with iOS 17.5.1, I have three screens of icons; one and three have disappeared. Screen 2 functions as though it is the only one (if I swipe left I get the App Library, if I swipe right I get the status screen of battery life, notifications, etc.). I tried restarting--same issue. I tried the Reorder Pages feature, but only Screen 2 appears as one of the options to manipulate. I will try to free up some space so I can upgrade to iOS 18.2.1, but in the meantime I am limited to accessing my key apps from Screen 1 via the App Library screen. Any other fixes or workarounds? [Re-Titled By Moderator]
1014 1
iPadOS 17 Lock Screen won’t allow customisation “Failed to load assets” On trying to customise my iPad Lock Screen currently with a photo background, using iPad OS 17, I get an error message of “failed to load assets”. Pressing OK, stops the ability to use the edit functions to add a widget etc.
1768 1
Error when rearranging apps - Couldn't communicate with a helper application [NSCocoaErrorDomain – 0x1001 (4097)] I am trying to rearrange apps on an iPhone in Configurator through Modify > Home Screen Layout. When I hit Apply, I get the error message below. Apparently others have been running into this issue and there is no help available online. Really wish Apple brought back the ability to rearrange and group apps that existed in iTunes. I am running an Apple M1 Max and an iPhone 14 Pro, both updated to the latest. This issue has persisted through numerous updates over a period of several months. Error message: Couldn’t communicate with a helper application. Try your operation again. If that fails, quit and relaunch the application and try again. [NSCocoaErrorDomain – 0x1001 (4097)]
1114 4

1 reply

Sean_B1

Community Specialist

Jun 28, 2023 7:43 AM in response to davidfromcarlton

Hello davidfromcarlton,

Thank you for reaching out about assistance with Apple Configurator. You will need to reach out to Apple directly for assistance with Apple Configurator at: Apple Configurator - Official Apple Support

Cheers!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Persistent error when I try to use Apple Configurator to change iPhone 13 Pro Max screen layouts

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up