Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Newsroom Update

Voice Memos update brings Layered Recordings to iPhone 16 Pro and iPhone 16 Pro Max. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

How to fix my iPhone stuck on Apple logo and not turning on?

My iphone shut off and wont turn back on. Theres just a flashing apple logo that appears and disappears every 10 sec or so.


[Re-Titled by Moderator]

iPhone 13 Pro, iOS 15

Posted on Jun 27, 2023 7:00 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 22, 2024 2:34 AM

How to fix my iPhone stuck on Apple logo and not running on?

4 replies

Jan 27, 2024 11:08 AM in response to MyMacComputr

I know this is a bit late but I need some help with the same problem. I have an iPhone SE 2nd generation which has been sitting in my cabinet for almost a year now. I tried to boot the phone back up but instead, it started to go in a boot loop. It only went on a boot loop in the charger, and I when I unplugged it, it just magically turned off! Then I tried everything, from force restarting which did absolutely nothing! I tried to restore the phone through my PC but the iPhone would, out of now where, leave recovery mode! Then, when I did get to restoring the iphone, it would just say preparing iphone for restore with the serial number being N/A! I tried this on an actual mac, gave me the error code 4013. I tried to use 3utools, but even that wouldn't work as my phone either randomly disconnects from recovery mode OR 3utools would say something about a charger or drivers. Please note, I updated my apple controller bus drivers already! Im at a lost, the iphone isnt even covered anymore, and I couldn't find any useful help from apple.

Jun 27, 2023 7:07 AM in response to Neemska

If your iPhone is continuously flashing the Apple logo, it suggests that your device is stuck in a boot loop. A boot loop occurs when your iPhone gets trapped in a cycle of restarting repeatedly, making it unable to reach the home screen. Here are a few troubleshooting steps you can try to resolve this issue:

  1. Force restart: Press and hold the power button and the volume down button (or the home button for older iPhone models) simultaneously until the Apple logo disappears and reappears. Release the buttons and wait for your iPhone to start up normally.
  2. Restore from iTunes/Finder: Connect your iPhone to a computer with iTunes (or Finder on macOS Catalina or later) installed. Put your device into recovery mode by following the instructions provided by iTunes/Finder. Once in recovery mode, you'll have the option to restore your iPhone to factory settings. Be aware that this erases all data on your device, so ensure you have a backup beforehand.
  3. Contact Apple Support: If the above steps don't resolve the issue, it's best to reach out to Apple Support for further assistance. They can provide additional guidance or recommend repair options if necessary.

Remember, if your iPhone is still covered by warranty or AppleCare, it's recommended to consult with Apple or an authorized service provider for the most reliable support.

How to fix my iPhone stuck on Apple logo and not turning on?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.