iPad Air 3rd generation Screen touch
Unfortunately, the quality and services of Apple are no longer the same as before, and the level of quality and services Apple has decreased a lot.
I bought a third generation iPad Air, and after using it for a while, the screen no longer responds to touch and I have to try a number of times for it to respond. So I did a reboot, as well as a reset and all the repair methods, but the touch problem was not solved.
So I went to the Apple Genius Bar Center, and the technician examined the iPad and examined the touch on the screen. After the examination, he found a problem with the touch, so he took the iPad that I had and brought me a new one.
I got a new replacement iPad. After using the iPad for nearly two months, I found the same problem with the touch screen, so I did all the repair methods first, but it did not work.
Once again, I went to the Apple Genius Bar Center, and the technician examined the touch screen and found the same problem. He took the iPad, and after less than a week, I went after their call, and I received a new replacement iPad.
Unfortunately, this is the fifth time that the same touch problem is repeated in the iPad, and I told the technician about that, and why is the problem repeated only with touch in the previous four devices? He replied I don't know.
Unfortunately, when contacting customer service and asking them to see my account and the number of times the iPad has been changed due to the same problem, they replied that maintenance services transactions are not saved, and this unfortunately shows their lack of interest and also how long has the customer been with them. Since I have been using Apple products since 2010, there will be a different treatment for an old customer.
Therefore, I have come to believe that Apple no longer cares about its customers, and it is necessary to turn to the products of other companies
iPad Air (3rd generation)