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Related Article: About iCloud Private Relay
User profile for user: CosmicD
CosmicD Author
User level: Level 1
4 points

An app still shows private relay email adress, even when logging in with "show email" option

Hello,


I have a problem signing in with my apple id email in a certain app. Even when I log out, remove the app, and block the privaterelay email address, then log back in with "show apple id", it keeps signing in with the privaterelay address. It's not possible for me to change this.


When I remove (stop using the private relay id), even then i will log in with the same privaterelay email address within that app. I have tried to remove the app several times and then logging in with "show my apple id", it keeps on logging in with the relay.


How is this possible and how can i remove this ? Becuause the private relay beta seems to require a subscription on iclould+, and i don't even have that. So i wonder why it's apparently turned on while i can't turn it off without having the iclould+


how can i get out of this frozen situation ?

Earlier iPhone models

Posted on Jun 28, 2023 3:54 PM

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User profile for user: Sean_B1
Sean_B1
User level: Community Specialist

Jun 30, 2023 10:48 AM in response to CosmicD

Hello CosmicD,


We would like to see how we can help you with iCloud Private Relay. Are you a part of Family Sharing? You can use iCloud Private Relay on your iPhone if you or someone in your Family Sharing group has an iCloud+ subscription. As this isssue is only specific to one specific app, you will want to reach out to the developer directly with the steps in this link: How to contact an app developer - Apple Support


"Contact the developer of an iOS, iPadOS, or watchOS app

  1. Open the App Store on your iPhone or iPad.
  2. Search for the app, then tap it. If you can't find it, tap the account button  or your photo at the top of the screen, tap Purchased, tap "Not on this [device]," then tap the app.
  3. The app's product page appears. Scroll to the Ratings & Reviews section, then tap App Support. If you don't see App Support, make sure that you're signed in with the correct Apple ID."


Cheers!


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An app still shows private relay email adress, even when logging in with "show email" option

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