Restarting issues
my apple xr has to be forced to restart and when i put the unlock code in it just has a spinningwheel on a black screen . ive had this xr two years no problems i don't know what's going on.
iPhone XR, iOS 14
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User profile for user:
Jeff_W.
User level:
Community Specialist
Hi latina272,
Thanks for posting here in Apple Support Communities. Let's try the troubleshooting suggestion below, which may help to resolve this. You will need a computer to complete this process:
"If your iPhone turns on but gets stuck during start up
If you see the Apple logo or a red or blue screen during startup, try these steps:
- Connect your iPhone to a computer. On a Mac with macOS Catalina, open the Finder. On a Mac with macOS Mojave or earlier, or on a PC, open iTunes. Find out which macOS your Mac is using.
- Select your iPhone on your computer.
- While your iPhone is connected, follow these steps:
- On your iPhone 8 or later, including iPhone SE (2nd and 3rd generation): Press and quickly release the volume up button. Press and quickly release the volume down button. Then press and hold the side button.
- On your iPhone 7 or iPhone 7 Plus: Press and hold the side button and volume down button at the same time.
- On your iPhone 6s or earlier, including iPhone SE (1st generation): Press and hold both the Home button and the side button or the top button at the same time.
4. Keep holding the buttons until you see the recovery mode screen.
5. When you get the option to restore or update, choose Update.
6. Your computer will download the software for your device. If it takes more than 15 minutes, your device will exit recovery mode. Repeat steps 2-4."
If your iPhone won't turn on or is frozen - Apple Support
Take care.
