Icloud

After upgrading my mac it has got locked by an account which is not mine and its ask me to enter the id and password of a another iCloud account that i don’t know .. how can i unlock it


iPhone 13, iOS 16

Posted on Jun 28, 2023 8:00 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 29, 2023 7:08 AM

Khalilrbh wrote:

After upgrading my mac it has got locked by an account which is not mine and its ask me to enter the id and password of a another iCloud account that i don’t know .. how can i unlock it


You make it sound like this is a used Mac that you bought that was not properly prepared for resale..(?)

ref: What to do before you sell, give away, or trade in your Mac...



if you are stuck—

Bring your Mac to the appointment, and bring your original receipt or invoice as proof of purchase.


Make an appointment

Genius Bar Reservation and Apple Support Options - Apple


Outside the USA

Contact Apple for support and service - Apple Support




1 reply
Question marked as Top-ranking reply

Jun 29, 2023 7:08 AM in response to Khalilrbh

Khalilrbh wrote:

After upgrading my mac it has got locked by an account which is not mine and its ask me to enter the id and password of a another iCloud account that i don’t know .. how can i unlock it


You make it sound like this is a used Mac that you bought that was not properly prepared for resale..(?)

ref: What to do before you sell, give away, or trade in your Mac...



if you are stuck—

Bring your Mac to the appointment, and bring your original receipt or invoice as proof of purchase.


Make an appointment

Genius Bar Reservation and Apple Support Options - Apple


Outside the USA

Contact Apple for support and service - Apple Support




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