My Apple Music subscription expired before time

Richprince1 Said:

“My Apple Music subscription expired before time: I purchased Apple Music for 1 year. And it's not up to a year and it's stated that it has expired. I don't understand why”

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See how else this is Shown:

Compare the result of viewing this…

A. View your Subscriptions:

Go here and see if is it shown in your Subscriptions:

1. Go To: Settings
2. Tap: [your name] (on top of screen)
3. Tap: Subscriptions

and…

B. View the Purchase History:

Go here and see if is it shown in your Purchase History: View your purchase history for the App Store, iTunes Store, and other Apple Media Services - Apple Support

Hello Abdul,

my name is killian. i am a community member here at apple community. its a pleasure answer your question today

From looking at your helpful screenshot, what i can see is you Purchased a Subscription for Apple Music Annual for 109$ on march 30, 2023, and is not expected to expire until March 30, 2024. Correct? but you are being told that it has already expired?

if so, could you please help me by sending a screenshot of that error or message that you are getting that states that the subscription is expired?

i think you may find this link helpful > Request a refund for apps or content that you bought from Apple - Apple Support

in the meantime, please do not worry, as this may be a slight mis-interpreted error that can be fixed.

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i realised that you sent a screenshot that contains some sensitive information such as your full name and address, and on the community website, we try to refrain from sharing anything that may be sensitive to each and everyone here. so what i recommend is you try to remove that screenshot to protect your privacy and in future, please cover or hide any information that may be private. these are main safeguarding points from apple itself. for more information on staying private, please see this link > Privacy - Apple

to conclude this, i hope that the information i have provided you with has been helpful and resourceful, and i also hope it resolves the problems indicated. if you do have further questions i would be most happily to answer them for you. simply respond to this reply and i will continue to help. other than that, it was a pleasure helping you today and i hope you have a really good day :))

Thank you,

Killian R

Hey Killian!

Some unsolicited writing for you…

Good job on reminding the OP to refrain from posting screenshots/images of personal info on a public forum!

Also, (and you probably know this already,) when you reach level two, you will be able to report these screenshots (and other issues you see) to the moderators, and they may remove the images shortly after!

Keep up the great work you do, here in the ASC. You are a very kind person! 😊

Hey There!

Thank you for your Kind Words! i aim to share my expertise and time with others to help come to a resolution for their worries and concerns.

i am aware of the feature in level 2, and i am happy that you could remind me of this! Surely Noted. i still felt the need to inform the OP that we aim to respect everyone's privacy here in the forum, and just to kindly not share any sensitive information in the future :)

Again, thank you for your Reply!

Killian.