Apple iCloud account

Hi! I went into an authorised apple reseller to see if I could have my camera fixed, the guy helping did a hard reset to my phone and now I can’t access my iCloud account settings in the phone settings on my iPhone. It’s fine on my iPad and my iPhone is still showing up in my iCloud account, but I cannot access the account in my phone

iPhone 12 Pro Max, iOS 16

Posted on Jun 29, 2023 1:09 PM

Reply
Question marked as Best reply

Posted on Jun 29, 2023 1:15 PM

Caiticat wrote:
I can’t access my iCloud account settings in the phone settings on my iPhone.

If an app or feature on your device is not working, not appearing*, or is restricted (grayed out), it may have been disabled using Screen Time, or by an IT administrator if you are using a device owned by an employer or educational institution.

- Read this document about using Screen Time on an iPhone, iPad, or iPod touch --> Use Screen Time on your iPhone, iPad, or iPod touch - Apple Support

Tap Settings > Screen Time > Content & Privacy > scroll to Allow Changes.

- If the device is managed (Settings > General > VPN & Device Management), contact the IT department that is doing the managing.


2 replies
Question marked as Best reply

Jun 29, 2023 1:15 PM in response to Caiticat

Caiticat wrote:
I can’t access my iCloud account settings in the phone settings on my iPhone.

If an app or feature on your device is not working, not appearing*, or is restricted (grayed out), it may have been disabled using Screen Time, or by an IT administrator if you are using a device owned by an employer or educational institution.

- Read this document about using Screen Time on an iPhone, iPad, or iPod touch --> Use Screen Time on your iPhone, iPad, or iPod touch - Apple Support

Tap Settings > Screen Time > Content & Privacy > scroll to Allow Changes.

- If the device is managed (Settings > General > VPN & Device Management), contact the IT department that is doing the managing.


Apple iCloud account

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.