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iPad rings but iPhone does not.


This question was already asked but no replies. I’m trying again. Just set up my new iPhone 11. Now when I receive a call my iPad rings and I can answer it and have a conversation but my iPhone does not ring and the incoming call is not shown. Before I got my iPhone 11 all calls would ring on my iPad, iPhone, and Mac, which is how I want things to work. This used to work but since IOS 13 it has not. We are now IOS 16.5.X. Come on guys. Please resolve this issue.


Thank you


Tony

Posted on Jun 29, 2023 2:17 PM

Reply
4 replies

Jul 1, 2023 10:13 AM in response to techhead24

Hello techhead24,


We would like to see how we can help you with your iPhone that is not ringing as expected. If you turn this feature off, and only allow phone calls to your iPhone, does it ring as expected? If so, try adding the other devices back on and let us know your results. This link will let you know how to access those settings: Allow phone calls on your iPad, iPod touch, and Mac - Apple Support


"Allow phone calls on your other devices from iPhone

You first set up your iPhone, and then set up your other devices.

  1. On your iPhone, go to Settings  > Cellular.
  2. If your iPhone has Dual SIM, choose a line (below SIMs).
  3. Do any of the following:
  • Tap Calls on Other Devices, turn on Allow Calls on Other Devices, then choose the devices on which you’d like to make and receive calls.
  • Tap Wi-Fi Calling, then turn on Add Wi-Fi Calling For Other Devices.
    • This allows other devices where you’re signed in with the same Apple ID to make and receive calls even when your iPhone isn’t nearby.

4.On your other devices, do the following:

    • On your iPad or iPod touch: Go to Settings > FaceTime, then turn on FaceTime and Calls from iPhone. If you’re asked, turn on Wi-Fi Calling.
    • On your Mac: Open FaceTime, choose FaceTime > Preferences > Settings, then select Calls from iPhone. If an Upgrade to Wi-Fi Calling button appears, click it, then follow the instructions."


Cheers!



Jul 2, 2023 9:30 AM in response to techhead24

Thanks for confirming you've tried that.


The next thing we want to check for is whether or not you have a Focus enabled on any of your devices, the iPhone in particular. Focus is a feature intended to help you focus on what you're doing, so it stops calls and other notifications from appearing while it's enabled. And, since Focus can be shared across devices using the same Apple ID, you'll want to check every Apple product you're signed in with, even though the iPhone is the only affected device.


You can get details on checking for, and turning off, Focus in the resources below:



Should you still be unable to determine why the iPhone is ringing after that, please get in touch with Apple Support directly. They'll have the tools and resources needed to investigate this further, and you can reach them here: Get Support


Have a great day.


iPad rings but iPhone does not.

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