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New Watch doesn’t turn on

After unboxing My new Apple Watch Series 7, it does not turn on or give me any indication when charging

Posted on Jun 29, 2023 3:36 PM

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Question marked as Top-ranking reply

Posted on Jun 29, 2023 5:26 PM

I suspect your watch has a discharged battery. A device like Apple Watch always has a slight but unavoidable battery drain even if it is shut down and powered off. The On/Off button is electronic rather than a mechanical contact so this can't be prevented but I would expect the battery to last at least 3 months before needing a recharge. Apple Watch Series 7 was discontinued when Series 8 was launched around 9 months ago, so you might have received an old stock watch which had been lurking on a stockroom shelf for many months without the battery being maintained. Unfortunately when Lithium batteries drain to absolute zero charge they often can't recover and be charged again.


I suggest you put your watch on the charger and leave it for several hours. Please see Apple's support document If your Apple Watch won't charge or it won't turn on - Apple Support for notes of what you should see. If it has not recovered and shown some signs of life after a few hours (no longer than overnight) it is likely your watch can't be charged and will not recover.


If that worst case happens the only advice I can offer is to reject the watch because it is defective, and return it to the seller, get your money refunded.


2 replies
Question marked as Top-ranking reply

Jun 29, 2023 5:26 PM in response to Islam_m_Sh

I suspect your watch has a discharged battery. A device like Apple Watch always has a slight but unavoidable battery drain even if it is shut down and powered off. The On/Off button is electronic rather than a mechanical contact so this can't be prevented but I would expect the battery to last at least 3 months before needing a recharge. Apple Watch Series 7 was discontinued when Series 8 was launched around 9 months ago, so you might have received an old stock watch which had been lurking on a stockroom shelf for many months without the battery being maintained. Unfortunately when Lithium batteries drain to absolute zero charge they often can't recover and be charged again.


I suggest you put your watch on the charger and leave it for several hours. Please see Apple's support document If your Apple Watch won't charge or it won't turn on - Apple Support for notes of what you should see. If it has not recovered and shown some signs of life after a few hours (no longer than overnight) it is likely your watch can't be charged and will not recover.


If that worst case happens the only advice I can offer is to reject the watch because it is defective, and return it to the seller, get your money refunded.


New Watch doesn’t turn on

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