I lost connectivity with my apple mouse and key board almost a year ago and have not been able to figure it out it sees the key board and mouse then says it can not connect my I Mac. Have use the mouse and keyboard with other devices and they work.

Bluetooth connectivity to my mouse and keyboard


iMac 27″, macOS 12.6

Posted on Jun 30, 2023 10:31 AM

Reply
2 replies

Jun 30, 2023 1:36 PM in response to DaleJones51

The following will require any USB keyboard and mouse. If you don’t have them, borrow or buy them, they are inexpensive!


1.     Connect the USB keyboard and mouse to the computer.

2.     Open System Preferences – Bluetooth

3.     Un-pair the wireless keyboard and mouse.

4.     Turn off Bluetooth

5.     Restart the computer in Safe Mode per the directions in How to use safe mode on your Mac - Apple Support

6.     Restart the computer normally.

7.     Open System Preferences – Bluetooth

8.     Turn on Bluetooth

9.     Re-Pair the wireless keyboard and mouse.

10.  Unplug the USB keyboard and mouse and begin testing the wireless devices again. 


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I lost connectivity with my apple mouse and key board almost a year ago and have not been able to figure it out it sees the key board and mouse then says it can not connect my I Mac. Have use the mouse and keyboard with other devices and they work.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.