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Iphone screen is lock.

Unable to use my password to unlock my iPhone


iPhone 14 Pro Max, iOS 16

Posted on Jun 30, 2023 5:05 PM

Reply
Question marked as Best reply

Posted on Jul 28, 2023 5:31 PM

It appears you may have a disabled mobile device or forgotten device passcode. Refer to this support article for various methods that you can use to resolve this; which one you can use depends upon your equipment configuration. --> If you see an iPhone or iPad unavailable message or Security Lockout screen - Apple Support




How to reset your device if you are running iOS 15.2 or later:


If you're using an eSIM, contact your carrier before trying these steps and ask for a QR code to set up your eSIM again.


1. From your device's Lock Screen, try to enter your passcode five times until the "Unavailable" screen appears and your device asks you to try again later.


2. When you're able to, continue to enter your passcode until the "Security Lockout" screen appears and you get the Erase [Device] option in the bottom corner of the screen.
 3. Tap Erase [Device], then tap Erase [Device] again to confirm.


4. Enter your Apple ID password to sign out of your Apple ID on your device.


5. Tap Erase [Device] to permanently delete all of your data and settings.


6. When your device restarts, follow the onscreen instructions to set up your device again, restore your data and settings from a backup, and set a new passcode.




If you can't follow the above steps (e.g., you are using an older iOS version), you can use a computer to reset your device --> If you forgot your iPhone passcode - Apple Support .


You can only reach the "Security Lockout" screen if you have an active cellular or Wi-Fi connection and previously enabled Find My ( Find My - Official Apple Support ) on your device. After you try to enter your password ten times, your device will either erase itself or show Security Lockout and the option to Erase [Device] without a timer, depending on how you previously set up your device.




Read the support article for full information.




Whichever method you use will result in erasing the iPhone. You can, however, restore it from a backup as described in this support article --> Restore your iPhone, iPad, or iPod touch from a backup - Apple Support


[Edited by Moderator] 

3 replies
Question marked as Best reply

Jul 28, 2023 5:31 PM in response to retire2023

It appears you may have a disabled mobile device or forgotten device passcode. Refer to this support article for various methods that you can use to resolve this; which one you can use depends upon your equipment configuration. --> If you see an iPhone or iPad unavailable message or Security Lockout screen - Apple Support




How to reset your device if you are running iOS 15.2 or later:


If you're using an eSIM, contact your carrier before trying these steps and ask for a QR code to set up your eSIM again.


1. From your device's Lock Screen, try to enter your passcode five times until the "Unavailable" screen appears and your device asks you to try again later.


2. When you're able to, continue to enter your passcode until the "Security Lockout" screen appears and you get the Erase [Device] option in the bottom corner of the screen.
 3. Tap Erase [Device], then tap Erase [Device] again to confirm.


4. Enter your Apple ID password to sign out of your Apple ID on your device.


5. Tap Erase [Device] to permanently delete all of your data and settings.


6. When your device restarts, follow the onscreen instructions to set up your device again, restore your data and settings from a backup, and set a new passcode.




If you can't follow the above steps (e.g., you are using an older iOS version), you can use a computer to reset your device --> If you forgot your iPhone passcode - Apple Support .


You can only reach the "Security Lockout" screen if you have an active cellular or Wi-Fi connection and previously enabled Find My ( Find My - Official Apple Support ) on your device. After you try to enter your password ten times, your device will either erase itself or show Security Lockout and the option to Erase [Device] without a timer, depending on how you previously set up your device.




Read the support article for full information.




Whichever method you use will result in erasing the iPhone. You can, however, restore it from a backup as described in this support article --> Restore your iPhone, iPad, or iPod touch from a backup - Apple Support


[Edited by Moderator] 

Iphone screen is lock.

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