AirPods Pro gen 2 authentic?

Hello,


I have purchased a pair of AirPods pro gen 2.


Checking the serial number on the side of the box I can see it matches that written on the inside of the AirPod charging case lid. The model number says A2700


Each AirPod then also has the same serial number printed as as the box


They have a different model number to the case (A2931)


Checking the same details inside my phone settings when connected I get a completely different serial number and also a different model number (A2618). It also says 2 separate serial numbers for each AirPod.


Both serial numbers (case and phone setting) check out fine on the apple serial number check.


i also have an issue where the AirPods will not seamlessly switch between devices, something I have never experienced. I have to ‘forget’ the items before reconnecting to a separate phone or laptop every time.


Could someone advise what the issue could be here or if this is normal?


Thanks in advance

Ali

AirPods Pro (2nd generation)

Posted on Jul 1, 2023 6:14 AM

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Question marked as Top-ranking reply

Posted on Jul 1, 2023 6:23 AM

If you bought them from Apple or an authorized reseller - AND broke the tamper evident seals yourself - return them to the seller for a refund or contact Apple Support for service.


https://getsupport.apple.com/


Otherwise - or If you purchased elsewhere - they are in all likelihood counterfeits.


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AirPods Pro gen 2 authentic?

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