I’m locked out of my iCloud account and nothing I do seems to work. It says go to my other phone for instructions, but when I do that, it only says allow or don’t allow and doesn’t go any farther. I am stymied.
[Re-Titled by Moderator]
iPhone 14 Plus, iOS 16
It would help to know what this "nothing" is that you claim does not work.
This Apple article has instructions for what to do if you have forgotten your password —> If you forgot your Apple ID password - Apple Support
or go directly to this link —> http://iforgot.apple.com/
If you still need help:
Contact Apple for help with Apple ID account security "This article provides country-specific Apple Support contact information for customers seeking help with their Apple ID password or other security-related issues." —> Contact Apple for help with Apple ID account security - Apple Support
It sounds like you may be referring to a verification code that is being sent to another device. From: Get a verification code and sign in with two-factor authentication - Apple Support
A code is sent first to your trusted devices automatically:
"If you have a trusted device running iOS 9 and later, OS X El Capitan and later, iPadOS 13 and later, or watchOS 6 and later, the verification code is displayed automatically on your trusted devices."
If you don’t have a trusted device handy, you can choose to have a verification code sent to your trusted phone number as a text message or phone call.
1. Click "Didn't get a verification code" on the sign in screen.
2. Choose to have the code sent to your trusted phone number.
3. You'll get a text message or phone call from Apple with your verification code. This text message might include an additional domain validation line. This line includes the @ symbol, the website name, and your code (for example: @icloud.com #123456 %apple.com).
4. Enter the code on your other device to complete sign in.
"If you can’t receive a verification code on your trusted devices automatically, you can get one from Settings, even if your device is offline."
On a mobile device go to Settings > [your name] > Tap Password & Security > Get Verification Code.
On a Mac: Go to Apple menu > System Preferences [System Settings], then click Apple ID. Click Password & Security > Get Verification Code.
If you find you can’t sign in, reset your password, or receive verification codes, you can request account recovery (read this support article: How to use account recovery when you can’t reset your Apple ID password - Apple Support ) to regain access to your account. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity.
It would help to know what this "nothing" is that you claim does not work.
This Apple article has instructions for what to do if you have forgotten your password —> If you forgot your Apple ID password - Apple Support
or go directly to this link —> http://iforgot.apple.com/
If you still need help:
Contact Apple for help with Apple ID account security "This article provides country-specific Apple Support contact information for customers seeking help with their Apple ID password or other security-related issues." —> Contact Apple for help with Apple ID account security - Apple Support
It sounds like you may be referring to a verification code that is being sent to another device. From: Get a verification code and sign in with two-factor authentication - Apple Support
A code is sent first to your trusted devices automatically:
"If you have a trusted device running iOS 9 and later, OS X El Capitan and later, iPadOS 13 and later, or watchOS 6 and later, the verification code is displayed automatically on your trusted devices."
If you don’t have a trusted device handy, you can choose to have a verification code sent to your trusted phone number as a text message or phone call.
1. Click "Didn't get a verification code" on the sign in screen.
2. Choose to have the code sent to your trusted phone number.
3. You'll get a text message or phone call from Apple with your verification code. This text message might include an additional domain validation line. This line includes the @ symbol, the website name, and your code (for example: @icloud.com #123456 %apple.com).
4. Enter the code on your other device to complete sign in.
"If you can’t receive a verification code on your trusted devices automatically, you can get one from Settings, even if your device is offline."
On a mobile device go to Settings > [your name] > Tap Password & Security > Get Verification Code.
On a Mac: Go to Apple menu > System Preferences [System Settings], then click Apple ID. Click Password & Security > Get Verification Code.
If you find you can’t sign in, reset your password, or receive verification codes, you can request account recovery (read this support article: How to use account recovery when you can’t reset your Apple ID password - Apple Support ) to regain access to your account. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity.
How can I recover my iCloud password if I'm locked out?
