I have a large amount of photos and videos that are on my phone, taking up a lot of storage.
I cannot delete them on my iphone.
When I connect to my computer, they don't even show up. They are NOT on iCloud and iCloud backup is NOT on. I'm guessing they synced via iTunes on my previous Mac but I need to get them off my phone! Help!
iPhone 6, iOS 10
Hey meb282,
Thanks for using Apple Support Communities. Even though the pictures and videos don't appear on your computer, try the steps under "Remove automatically synced photos from your device" to see if they help to remove them from your iPhone: Sync photos between your Mac and iPhone, iPad, or iPod touch - Apple Support
Let us know how it goes. If the steps don't help, let us know what happens when you tried to complete them. For example, an error messages you may receive.
Take care!
Hey meb282,
Thanks for using Apple Support Communities. Even though the pictures and videos don't appear on your computer, try the steps under "Remove automatically synced photos from your device" to see if they help to remove them from your iPhone: Sync photos between your Mac and iPhone, iPad, or iPod touch - Apple Support
Let us know how it goes. If the steps don't help, let us know what happens when you tried to complete them. For example, an error messages you may receive.
Take care!
Can't delete photos on iPhone and can't find them on computer, no related to iCloud
