So my husband lost his phone in the lake. Trying to retrieve all information when buying a new phone but can’t login to his Apple ID. First he can’t remember the password and there is an old phone number in his Apple ID so verification code can’t be retrieved. Apple Store personnel could not help him! Really?
iPhone 11
This Apple article has instructions for what to do if you have forgotten your password —> If you forgot your Apple ID password - Apple Support
or go directly to this link —> http://iforgot.apple.com/
If you still need help:
Contact Apple for help with Apple ID account security "This article provides country-specific Apple Support contact information for customers seeking help with their Apple ID password or other security-related issues." —> Contact Apple for help with Apple ID account security - Apple Support
If you find you can’t sign in, reset your password, or receive verification codes, you can request account recovery (read this support article: How to use account recovery when you can’t reset your Apple ID password - Apple Support ) to regain access to your account. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity.
This Apple article has instructions for what to do if you have forgotten your password —> If you forgot your Apple ID password - Apple Support
or go directly to this link —> http://iforgot.apple.com/
If you still need help:
Contact Apple for help with Apple ID account security "This article provides country-specific Apple Support contact information for customers seeking help with their Apple ID password or other security-related issues." —> Contact Apple for help with Apple ID account security - Apple Support
If you find you can’t sign in, reset your password, or receive verification codes, you can request account recovery (read this support article: How to use account recovery when you can’t reset your Apple ID password - Apple Support ) to regain access to your account. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity.
Lost iPhone, Apple ID has an old phone number, and forgot password
