On my new iPhone SE, when it gets to the page in setup where its asks where you want to get your data with, I click move from android, and the WiFi connection symbol disappears, along with the screen freezing

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cyril297 Author

Level 1

4 points

On my new iPhone SE, when it gets to the page in setup where its asks where you want to get your data with, I click move from android, and the WiFi connection symbol disappears, along with the screen freezing

The title

Posted on Jul 4, 2023 11:36 AM

Answer 1

TammyW_03

Community Specialist

Jul 5, 2023 1:44 PM in response to cyril297

Hey cyril297,

If you haven't already, be sure your Android device is fully updated and then try the steps to move the data one more time. Here's how to update your Android device: Check & update your Android version - Android Help

Here are the steps to move your data over, just in case: Move from Android to iPhone, iPad, or iPod touch - Apple Support

You also have the option to move the data manually using these steps: Move content manually from your Android device to your iPhone, iPad, or iPod touch - Apple Support

Let us know how it goes.

Take care!

On my new iPhone SE, when it gets to the page in setup where its asks where you want to get your data with, I click move from android, and the WiFi connection symbol disappears, along with the screen freezing

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