Why is my Face ID not working on my iPhone 12 Pro Max

Try the instructions in the following guides to address the Face ID issues that you are having.

👉 If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support

👉 If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If the guides, above, do not help resolve the Face ID issues, then contact 👉 Official Apple SupportOR you can always get your iPhone examined at the Apple Store 👉 Genius Bar Reservation and Apple Support Options or at an Authorized Service Center for further diagnosis and a resolution.

Axel F.

This is generally a hardware issue. If the unit's on an OS version older than 16.5.1, you might be able to fix it by updating it from a computer or the Software Update function in Settings; otherwise, contact Apple Support.

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