I can’t open images

Hey there Pennyannwiltz,

Thanks for reaching out to the Apple Support Communities.

To get started, what happens when you try an open an image sent to you? Also, are you trying to open images sent to you through the Messages app, email, or another app?

Since noticing the issue, have you tried restarting your iPhone? If not, while restarting may seem like a simple step, it can sometimes help with resolving some unexpected issues. For help with restarting your iPhone, check out this link here: Restart your iPhone - Apple Support

How to restart your iPhone X, 11, 12, 13, or later

1. Press and hold either volume button and the side button until the power-off slider appears.

2. Drag the slider, then wait 30 seconds for your device to turn off. If your device is frozen or unresponsive, force restart your device.

3. To turn your device back on, press and hold the side button (on the right side of your iPhone) until you see the Apple logo.

If still having issues after restarting your iPhone, or if you've already tried a restart, let's ensure that your iOS is updated to the latest version as well. When an iOS update is released it also provides the latest features, security updates, and bug fixes, which may be able to help with the issue you're seeing.

For help updating your iPhone, check out this next link here: Update your iPhone or iPad - Apple Support

Update your iPhone or iPad wirelessly

1. Back up your device using iCloud or your computer.

2. Plug your device into power and connect to the internet with Wi-Fi.

3. Go to Settings > General, then tap Software Update.

4. If you see more than one software update option available, choose the one that you want to install.

5. Tap Install Now. If you see Download and Install instead, tap it to download the update, enter your passcode, then tap Install Now. If you don't know your passcode, learn what to do.

Keep us updated on the results, and we'll continue from there.

Have a great day!