Can see Message preview but there's nothing when I open the conversation

Just what it says on the tin. When I open the Message app, I see there is a text from someone, and I see the two lines of preview for it. then, I tap the arrow to open the conversation, and nothing appears (and I cannot respond).

Help?

[iPhone 6...yes 6]

Earlier iPhone models

Posted on Jul 5, 2023 1:22 PM

Reply
1 reply

Jul 6, 2023 12:44 PM in response to justinhorner

Hi justinhorner,


We're not finding how you would be seeing just a 2 line preview when using Apple's Messages app.

However, make sure you are using the latest iOS 12 version on your iPhone, which is iOS 12.5.7:

About iOS 12 Updates - Apple Support


You can check at Settings > General > About. If you need to update:

Update your iPhone or iPad - Apple Support


The only other "preview" of a message we could find, is when this feature is enabled:

About communication safety in Messages - Apple Support


Take care!


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Can see Message preview but there's nothing when I open the conversation

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