Apple/Google maps goes dark while using it

Apple/Google maps goes dark while using it


50UM7300AUE

Posted on Jul 5, 2023 5:03 PM

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Question marked as Top-ranking reply

Posted on Jul 6, 2023 2:23 PM

Hi EdFab,


Thanks for using Apple Support Communities. We may need more information about what's happening in order to provide the best resources. However, it sounds like your iPhone is locking when using Apple Maps and Google Maps. Right? This may be expected depending on your auto-lock settings and depending upon whether your iPhone is connected to power. Try connecting your iPhone to the charger when using it for maps, if possible. You can also check and temporarily change your Auto-Lock setting to never if needed. Check out the following guidance from Keep the iPhone display on longer - Apple Support.


"Change when iPhone automatically locks

You can set how long it takes iPhone to automatically lock.

Go to Settings > Display & Brightness > Auto-Lock, then choose a length of time."


Take care.

1 reply
Question marked as Top-ranking reply

Jul 6, 2023 2:23 PM in response to EdFab

Hi EdFab,


Thanks for using Apple Support Communities. We may need more information about what's happening in order to provide the best resources. However, it sounds like your iPhone is locking when using Apple Maps and Google Maps. Right? This may be expected depending on your auto-lock settings and depending upon whether your iPhone is connected to power. Try connecting your iPhone to the charger when using it for maps, if possible. You can also check and temporarily change your Auto-Lock setting to never if needed. Check out the following guidance from Keep the iPhone display on longer - Apple Support.


"Change when iPhone automatically locks

You can set how long it takes iPhone to automatically lock.

Go to Settings > Display & Brightness > Auto-Lock, then choose a length of time."


Take care.

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Apple/Google maps goes dark while using it

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