Cannot update security Questions

Hi There.


So I recently reset my password using my email. it's been a while since I have needed to access ItunesConnect for my organization. 2 or 3 years. So no problem, now that I have my password, I have tried to log in, but need security questions I do not have answers to anymore (or frankly don't remember setting up) in order to get 2 factor Authorization. It keeps asking me for security questions, in order to reset the security questions I do not know. Then has locked me out.


Have to say I'm also exceedingly annoyed "the support" offered by apple is to just keep rerouting me to the security question reset page.


Why is there no direct link or email to send to the Apple Support team instead?


What do I do in this case?


Why isn't providing a reset method through my work email enough? (?!?)


Thanks for your help.


Best,

Posted on Jul 6, 2023 4:37 AM

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Question marked as Best reply

Posted on Jul 6, 2023 7:04 AM

If you get a message about not having 'sufficient information', you will not be able to reset your security questions this way.


The article: About your Apple ID email addresses - Apple Support is updated and it implies you can use a rescue email (if you set one up -- if you did not, it is too late to do that now) to reset your questions: "If you ever forget your security questions, you can use your rescue email address to reset them. We also send any account security-related notifications to your rescue email address." How you do this exactly is not clear and my research into this reveals it may depend upon your region. Here is one possible way (from: https://www.alphr.com/we-do-not-have-sufficient-information-to-reset-your-security-questions/ ) but I have not tested it beyond the first step since I do not want to experiment with my account. ;-).


1. Visit this page and enter your Apple ID -->.https://iforgot.apple.com/password/verify/appleid

2. Enter your rescue email address and have a verification email sent there to reset your password.

3. Follow the link in the email to reset.


If you cannot get any of the above to help with resetting the security questions then realize that several years ago Apple transitioned to using to two factor authentication instead of security questions. Apple has since been persistently encouraging users to switch to the newer security system and your only recourse may now be to try to change to two factor authentication as outlined in this article --> Two-factor authentication for Apple ID - Apple Support Follow the instructions in the section "Turn on two-factor authentication for your Apple ID"


If you can neither reset the questions, nor switch to two-factor authentication, you may well have lost any access to that account. It's a nuisance but Apple effectively stopped doing anything about security question problems after the transitions to two-step and subsequently to two factor. I guess they figured if after all their asking you to change to one of "two" methods and you didn't want to then that was it if you later encountered issues. Be it hardware or software, when Apple changes things and something is outdated it eventually becomes 100% unsupported and you're on your own if you still wants to use it (hey, I use a 10 year old Mac so I know!)


If you wish to speak with Apple about this, contact with Apple ID account security using the information in this document --> Contact Apple for help with Apple ID account security - Apple Support


Similar questions

1 reply
Question marked as Best reply

Jul 6, 2023 7:04 AM in response to Appletacs

If you get a message about not having 'sufficient information', you will not be able to reset your security questions this way.


The article: About your Apple ID email addresses - Apple Support is updated and it implies you can use a rescue email (if you set one up -- if you did not, it is too late to do that now) to reset your questions: "If you ever forget your security questions, you can use your rescue email address to reset them. We also send any account security-related notifications to your rescue email address." How you do this exactly is not clear and my research into this reveals it may depend upon your region. Here is one possible way (from: https://www.alphr.com/we-do-not-have-sufficient-information-to-reset-your-security-questions/ ) but I have not tested it beyond the first step since I do not want to experiment with my account. ;-).


1. Visit this page and enter your Apple ID -->.https://iforgot.apple.com/password/verify/appleid

2. Enter your rescue email address and have a verification email sent there to reset your password.

3. Follow the link in the email to reset.


If you cannot get any of the above to help with resetting the security questions then realize that several years ago Apple transitioned to using to two factor authentication instead of security questions. Apple has since been persistently encouraging users to switch to the newer security system and your only recourse may now be to try to change to two factor authentication as outlined in this article --> Two-factor authentication for Apple ID - Apple Support Follow the instructions in the section "Turn on two-factor authentication for your Apple ID"


If you can neither reset the questions, nor switch to two-factor authentication, you may well have lost any access to that account. It's a nuisance but Apple effectively stopped doing anything about security question problems after the transitions to two-step and subsequently to two factor. I guess they figured if after all their asking you to change to one of "two" methods and you didn't want to then that was it if you later encountered issues. Be it hardware or software, when Apple changes things and something is outdated it eventually becomes 100% unsupported and you're on your own if you still wants to use it (hey, I use a 10 year old Mac so I know!)


If you wish to speak with Apple about this, contact with Apple ID account security using the information in this document --> Contact Apple for help with Apple ID account security - Apple Support


Cannot update security Questions

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