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Greece56e Author

Level 1

4 points

Phone won’t turn on

my phone won’t charge and I tried cleaning the charging port and doing a hard reset and now the screen is just black and won’t turn on at all

iPhone 13

Posted on Jul 6, 2023 9:28 AM

Top-ranking reply

Bob Timmons

Community+ 2024

Level 10

168,662 points

Posted on Jul 6, 2023 9:32 AM

Try a Forced Restart on the phone. Follow the instructions very carefully, as this is a bit tricky. You may need to repeat this several times.

Force restart iPhone - Apple Support

There are 2 possible results when you perform a Forced Restart:

1) The phone returns to normal operation

2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or at an authorized Apple Service shop

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Phone won’t turn on

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