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Phone won’t turn on

my phone won’t charge and I tried cleaning the charging port and doing a hard reset and now the screen is just black and won’t turn on at all

iPhone 13

Posted on Jul 6, 2023 9:28 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 6, 2023 9:32 AM

Try a Forced Restart on the phone. Follow the instructions very carefully, as this is a bit tricky. You may need to repeat this several times.


Force restart iPhone - Apple Support


There are 2 possible results when you perform a Forced Restart:


1) The phone returns to normal operation

or

2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or at an authorized Apple Service shop


Find Locations



1 reply
Question marked as Top-ranking reply

Jul 6, 2023 9:32 AM in response to Greece56e

Try a Forced Restart on the phone. Follow the instructions very carefully, as this is a bit tricky. You may need to repeat this several times.


Force restart iPhone - Apple Support


There are 2 possible results when you perform a Forced Restart:


1) The phone returns to normal operation

or

2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or at an authorized Apple Service shop


Find Locations



Phone won’t turn on

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