My iTunes gift card was redeemed but cannot use it

My iTunes gift card was redeemed but could not use it


[Re-Titled by Moderator]

iPhone XR, iOS 14

Posted on Jul 6, 2023 1:30 PM

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Question marked as Top-ranking reply

Posted on Jul 6, 2023 1:41 PM

This link will take you to the section of the support article about what to do if your card has already been redeemed If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support


Redeemed cards go into account balance. This document outlines what you can buy with your Apple ID [Apple Account] balance --> What you can buy with your Apple Gift Card or Apple Account balance - Apple Support


"Some purchases might require that you have a credit card on file, even if you use your Apple Account balance to make the purchase."


"Where the Apple Gift Card is available, you can use your Apple ID balance to buy products and accessories at apple.com or in the Apple Store app."


How apps, content, and subscriptions from Apple are billed - Apple Support

Some purchases aren’t charged to your Apple Account balance

- If you're in a Family Sharing group, purchases that you make are charged to your personal Apple Account balance. If you don't have enough Apple Account balance to pay for the purchase, the remainder is charged to the family organizer if purchase sharing is turned on.

- You can’t use your Apple Account balance to buy gifts or gift cards.

- Some subscriptions might not be charged to your Apple Account balance.


2 replies
Question marked as Top-ranking reply

Jul 6, 2023 1:41 PM in response to Guji82

This link will take you to the section of the support article about what to do if your card has already been redeemed If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support


Redeemed cards go into account balance. This document outlines what you can buy with your Apple ID [Apple Account] balance --> What you can buy with your Apple Gift Card or Apple Account balance - Apple Support


"Some purchases might require that you have a credit card on file, even if you use your Apple Account balance to make the purchase."


"Where the Apple Gift Card is available, you can use your Apple ID balance to buy products and accessories at apple.com or in the Apple Store app."


How apps, content, and subscriptions from Apple are billed - Apple Support

Some purchases aren’t charged to your Apple Account balance

- If you're in a Family Sharing group, purchases that you make are charged to your personal Apple Account balance. If you don't have enough Apple Account balance to pay for the purchase, the remainder is charged to the family organizer if purchase sharing is turned on.

- You can’t use your Apple Account balance to buy gifts or gift cards.

- Some subscriptions might not be charged to your Apple Account balance.


Jul 6, 2023 1:56 PM in response to Guji82

(you have done this) See -> How to redeem your Apple Gift Card or App Store & iTunes gift card

How to redeem your Apple Gift Card or App Store & iTunes gift card – Apple Support (UK)

 

When redeeming a gift card, (1) the amount will be credited to your Apple Account balance and (2) then you need to set your Apple Account balance as your default payment.


(1) See -> Check your Apple Account balance

Check your Apple Account balance – Apple Support (UK)


(2) See -> Add a payment method to your Apple ID

Add a payment method to your Apple ID – Apple Support (UK)



If you already use your Apple Account balance, the Apple Gift Card or App Store & iTunes gift card is automatically added to your Apple Account balance.


If you update your payment method or add funds to your Apple Account balance, It would take about 1 to 3 business days in order to process.

If you're still unable to update your payment method, Contact Apple Support.


See also -> What you can buy with your Apple Gift Card or Apple Account balance

What you can buy with your Apple Gift Card or Apple Account balance – Apple Support (UK)

  • Some purchases might require you to have a credit card on file, even if you use your Apple Account balance to make the purchase.


If you still need help, get more help and assistant from Apple directly, see Contact Apple for support and service -> Contact Apple for support and service – Apple Support (UK) 



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My iTunes gift card was redeemed but cannot use it

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