Cannot Sign In to Podcast Connect

I've tried over the past three weeks to add my episodes to Apple Podcasts. I completed the agreement on https://podcastsconnect.apple.com/ as an individual. However, when I complete the agreement, the site just spins forever.


I opened the network inspector and noticed the following errors, stating that I've already signed the agreement. Yet I cannot sign in, because it's still forcing me to sign the agreement each time. I cannot contact support because I cannot sign in; clicking on Support just brings me right back to the landing page to sign the agreement. How can I relay this error to Apple Support? Is there an e-mail I can contact?


{

    "data": null,

    "messages": {

        "fieldMessages": {

            "$.dsId": [

                {

                    "type": "error",

                    "attributeName": "dsId",

                    "messageKey": "ITC.ATB.CreateProvider.contentProvider.dsId.alreadyExists",

                    "messageIndex": null,

                    "isGeneric": false,

                    "params": {}

                }

            ]

        },

        "warn": null,

        "info": null,

        "error": null

    },

    "statusCode": "409"

}


{

  "errors" : [ {

    "id" : "d3e7041b-3abc-4dc2-be3a-260aa8e007d4",

    "status" : "409",

    "code" : "STATE_ERROR.TERMS_ALREADY_SIGNED",

    "title" : "This signature is invalid because this or a newer version of this terms type has already been signed.",

    "detail" : "You have already signed version 285391 of termsType PODCASTS_CONNECT"

  } ]

}

Posted on Jul 6, 2023 6:28 PM

Reply
Question marked as Best reply

Posted on Jul 6, 2023 11:38 PM

This sort of thing has been a problem for many people: indeed almost every post from people who are creating podcasts is about this rather than issue with their own podcast. As it's internal to Apple I can only offer the following standard advice, which may or may not help; probably it won't but there really isn't anything else I can suggest.


It's become apparent that you cannot log into Podcasts Connect with a Developer ID - see below. You must have a payment method registered in Apple Music/iTunes: make sure your computer is authorised to play purchases (Apple Music or iTunes menu Account>Authorisations>Authorise this Computer). Then try logging in at https://podcastsconnect.apple.com


For help with the process of creating a podcasting account please see Create Apple Podcasts Connect account - Apple Podcasts for Creators

If this fails I would suggest reporting it Podcasts Support: https://podcastsconnect.apple.com/contact-us , though if you haven't been able to complete the submission you may not be able to access them: in which case the next step is to contact Apple Support: Support


Don't present this as a podcasting problem - they don't handle those and will refer you to Podcasts Support. Present the problem as being the inability to access Podcasts Support. It's also been suggested that getting them to look at your Apple ID may clear matters.


You may also find Robert Walch's post here useful: can't add my podcast to podcast connect -… - Apple Community


As to Developer IDs, Brian Ogilvie has discovered the hard way that you cannot use a Developer ID to sign into Podcasts Connect, and details the steps needed to create a new ID in this useful post.

Similar questions

2 replies
Question marked as Best reply

Jul 6, 2023 11:38 PM in response to pellets007

This sort of thing has been a problem for many people: indeed almost every post from people who are creating podcasts is about this rather than issue with their own podcast. As it's internal to Apple I can only offer the following standard advice, which may or may not help; probably it won't but there really isn't anything else I can suggest.


It's become apparent that you cannot log into Podcasts Connect with a Developer ID - see below. You must have a payment method registered in Apple Music/iTunes: make sure your computer is authorised to play purchases (Apple Music or iTunes menu Account>Authorisations>Authorise this Computer). Then try logging in at https://podcastsconnect.apple.com


For help with the process of creating a podcasting account please see Create Apple Podcasts Connect account - Apple Podcasts for Creators

If this fails I would suggest reporting it Podcasts Support: https://podcastsconnect.apple.com/contact-us , though if you haven't been able to complete the submission you may not be able to access them: in which case the next step is to contact Apple Support: Support


Don't present this as a podcasting problem - they don't handle those and will refer you to Podcasts Support. Present the problem as being the inability to access Podcasts Support. It's also been suggested that getting them to look at your Apple ID may clear matters.


You may also find Robert Walch's post here useful: can't add my podcast to podcast connect -… - Apple Community


As to Developer IDs, Brian Ogilvie has discovered the hard way that you cannot use a Developer ID to sign into Podcasts Connect, and details the steps needed to create a new ID in this useful post.

Cannot Sign In to Podcast Connect

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