my face id not working

I'm sorry to hear that you're experiencing issues with Face ID. Here are a few troubleshooting steps you can try to resolve the problem:

1. Ensure that the front-facing camera is clean: Dust, dirt, or smudges on the camera lens can interfere with Face ID. Clean the front camera gently with a microfiber cloth.

2. Remove any screen protectors or films: If you have a screen protector or film covering your device's display, it may obstruct Face ID from working properly. Try removing it and testing Face ID again.

3. Check for software updates: Make sure your device has the latest iOS or iPadOS version installed. Updates often include bug fixes and improvements that can resolve Face ID issues.

4. Reset Face ID: Go to the Settings app, tap "Face ID & Passcode," and choose "Reset Face ID." Then set up Face ID again by following the on-screen instructions.

5. Restart your device: Sometimes, a simple restart can help resolve temporary software glitches. Turn off your device and then turn it back on again.

6. Reset all settings: If the above steps didn't work, you can try resetting all settings on your device. Go to the Settings app, tap "General," choose "Reset," and select "Reset All Settings." Note that this will not delete your data but will reset your preferences to default.

7. Contact Apple Support: If the problem persists, it's advisable to reach out to Apple Support directly. They can provide further assistance and guide you through additional troubleshooting steps or recommend any necessary repairs.

Remember that Face ID relies on several sensors and algorithms, so there could be various factors causing the issue.

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If you still need help, reset Face ID, then set it up again. Go to Settings, tap Face ID & Passcode, then tap Reset Face ID. Next tap Set up Face ID to set it up again.

If Face ID isn't working on your iPhone or iPad Pro

If your iPhone has a history of Camera replacement / Repair / Service from an un-authorised service provider then it is possible that Apple may refuse to service your iPhone if it has been previously serviced by an unauthorized service center.

Get a Genius Bar Reservation and Apple Support Options - Apple

Contact Genius Bar.

Manage Reservations - My Reservations - Apple

Parts and service history

With iOS 15.2 and later and iPhone XR, iPhone XS models, and later—including iPhone SE (2nd and 3rd generation)—you can go to Settings > General > About for the parts and service history of your iPhone. You can also find out if the battery has been replaced. If the replacement was done using genuine Apple parts and processes, "Genuine Apple Part" will appear next to Battery.

remy ~ What model of iPhone is it?...

Settings > General > About > Model Name

And what version of iOS is it running?...

Settings > General > About > iOS Version

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