RSA SecurID 4.2.3.34 doesn't serve me up a box into which I can punch in my 6 digit PIN. Bizarre

I'm running OSX Ventura 13.4.1 on a MacBook Air (with M1 chip), trying to get RSA SecurID 4.2.3.34 to work for me.

I can launch SecureID fine and see it on the dock with a black dot on it indicating it is open but it doesn't serve me up a box into which I can punch in my 6 digit PIN. Bizarre. I've quit it several times and reopened - no joy

Will try to restart my Mac now and see how that works

MacBook Air (M1, 2020)

Posted on Jul 7, 2023 1:18 AM

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BDAqua

Level 10

251,329 points

Posted on Jul 7, 2023 3:42 AM

To find out if it's system wide or user specific, try this...

Open System Preferences>Users & Groups, unlock the lock, click on the little plus icon, make a new admin account, log out & into the new account.

Does it work in the new account?

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Top-ranking reply

BDAqua

Level 10

251,329 points

Jul 7, 2023 3:42 AM in response to jephilp

To find out if it's system wide or user specific, try this...

Open System Preferences>Users & Groups, unlock the lock, click on the little plus icon, make a new admin account, log out & into the new account.

Does it work in the new account?

dialabrain

Level 10

137,699 points

Jul 7, 2023 3:42 AM in response to jephilp

FWIW, the current version of SecureID is 5.1.0. You might try updating. If that doesn't work, you can always contact their support.

https://www.rsa.com/support/#technicalsupport

jephilp Author

Level 1

12 points

Jul 7, 2023 3:42 AM in response to jephilp

Restarted the MacBook Air, no joy

jephilp Author

Level 1

12 points

Jul 7, 2023 3:42 AM in response to BDAqua

Too hard, it wanted me to set it all up again. Thanks for the advice

I'll just uninstall and try again

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RSA SecurID 4.2.3.34 doesn't serve me up a box into which I can punch in my 6 digit PIN. Bizarre