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Level 1

4 points

My Intel Macbook Pro ( 16) shuts down in internet recovery mode

My Intel Macbook Pro (16) shuts down while trying to install macOS; sometimes, it is during the connection phase of the wifi,

I can't use a bootable USB as it says no administrator account exists.

I tried to check for any issue with the diagnostic tool, and no error was found. Please help me in this regard. Thanks

Posted on Jul 7, 2023 2:41 AM

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Level 10

188,790 points

Posted on Jul 7, 2023 8:49 AM

moshiour210 wrote:

My Intel Macbook Pro (16) shuts down while trying to install macOS; sometimes, it is during the connection phase of the wifi,

I can't use a bootable USB as it says no administrator account exists.

I tried to check for any issue with the diagnostic tool, and no error was found. Please help me in this regard. Thanks

If necessary you can try the configurator

or take it in for over the counter help

Make an appointment

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