Is there any way to get a trade-in value from Apple without entering the Serial No?

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Level 1

18 points

Is there any way to get a trade-in value from Apple without entering the Serial No?

I've tried using the trade-in valuation on apple.com but it doesn't seem to accurately recognise my serial no. I have a 27-inch 2019 Retina iMac, but when I enter the serial number it asks me a series of questions about the device which include its year, where I'm presented with options from Late-2013 to Late-2015 or Other, its HD capacity, where none of the available options match my actual 1TB Fusion Drive, and other such anomalies. Finally, after choosing the closest options I can, it tells me my barely 3-year-old device is ready to be recycled!

iMac 27″, macOS 13.4

Posted on Jul 7, 2023 9:30 AM

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Answer 1

Jul 7, 2023 10:37 AM in response to PhilOz78

When using the Trade-In page, you might try copying and pasting the serial number (instead of typing it manually), just to make sure there are no accidental transpositions (like substituting the letter O for the digit 0).

In the Apple () > About This Mac dialog, double-click on the serial number to select it. Then do a Command-C (the keyboard shortcut for Copy). (Edit > Copy doesn't work with this dialog.) Paste the text into the Web page, and see if that makes a difference.

It probably won't. But if you typed in the serial number manually before, it might be worth trying.

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Answer 2

WheelieNick

Level 8

45,951 points

Jul 7, 2023 9:37 AM in response to PhilOz78

For as far as I know not, because the type is dertimined by the serial Number

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Answer 3

Ronasara

Level 6

15,531 points

Jul 7, 2023 9:40 AM in response to PhilOz78

We on this forum cannot speak for Apple. We are volunteer users like you. You would be better off to deal with Apple directly regarding your questions.

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Is there any way to get a trade-in value from Apple without entering the Serial No?

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