The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
I recently purchased a new MacBook Air, I created a password, and immediately forgot. I've tried too many attempts to log in so now my account is locked and I cannot get onto my new Mac.
How can I unlock the macBook so I can create a new password?
MacBook Air 13″, macOS 11.7
See the following Apple Support article for information on a forgotten Mac Login password: https://support.apple.com/en-us/HT202860
See the following Apple Support article for information on a forgotten Mac Login password: https://support.apple.com/en-us/HT202860
It sounds like it is your Apple ID password rather than your MacBook Air login password that is the issue. Apple has a support article that explains what to do when an Apple ID is locked or disabled. Click on the following link: If your Apple ID is locked or disabled - Apple Support
I tried the steps as outlined but all I get is "Your account is locked." How to I unlock the MacBook Air?
I recently purchased a new MacBook Air, I created a password, and immediately forgot. I've tried too many attempts to log in so now my account is locked and I cannot get onto my new Mac.
