My facetime not working

Hello rosebell128,

If you're having issues with making FaceTime calls from an iPhone or an iPad then this page will provide some steps that can assist with getting that resolved: If you can't make or receive a FaceTime call on your iPhone or iPad - Apple Support

The top section helps to provide some important notes, such as FaceTime not being available to all countries, regions or carriers. This link can help to check for any current outages as well: Apple - Support - System Status

Testing the device on a different network connection, such as trying via Wi-Fi instead of cellular or vice versa, can also rule out issues caused by the current connection.

If you still need help

If none of the above reasons apply to you, and you still can't make or receive FaceTime calls, follow these steps:

1. Make sure that your device has a Wi-Fi connection to the internet or a cellular-data connection.

2. Learn more if you're using router, firewall, or security software that restricts internet access.

3. If you're trying to use FaceTime over cellular, make sure that Use Cellular Data is on for FaceTime. Go to Settings and tap Cellular or tap Mobile Data, then turn on FaceTime. If you're using an iPad, you might see Settings > Cellular Data.

4. Go to Settings > FaceTime and make sure that FaceTime is on.

• If you see "Waiting for Activation," turn FaceTime off and then on again. Learn what to do if you can't activate FaceTime.

• If you don't see the FaceTime setting, make sure that Camera and FaceTime aren't off in Settings > Screen Time > Content & Privacy Restrictions > Allowed Apps.

• Make sure that you have the correct phone number or email address listed.

8. Go to Settings > General > Date & Time and turn on Set Automatically.

9. Restart your device.

10. Update your device to the latest version of iOS or iPadOS.

Cheers.