How do we reconnect Apple TV to my Wi-Fi router

I am trying to reconnect my Apple TV to my Wi-Fi using the remote installed on my iPhone. I do not have a physical remote. The app constantly tells me I need to be connected to the internet for it to connect. It does not show me any other options. What do I need to do?

Apple TV 4K (3rd generation)

Posted on Jul 8, 2023 11:17 AM

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Question marked as Top-ranking reply

Posted on Jul 9, 2023 1:18 PM

Hello Jmonac,


It sounds like you don't have your Apple TV remote and are unable to set up the Apple TV Remote app because your Apple TV is not connected to Wi-Fi. Is that right?


This resource covers how to Set up the Apple TV Remote on your iPhone or iPad:


"If you can't set up the Apple TV Remote

Try these steps. After each step, see if you still need help. 

  1. Check that your iPhone or iPad is on the same Wi-Fi network as your Apple TV or AirPlay-compatible smart TV. On your iOS or iPadOS device, go to Settings > Wi-Fi. On your Apple TV, go to Settings > Network.
  2. Make sure that your iPhone or iPad is updated to the latest version of iOS or iPadOS, and your Apple TV is updated to the latest version of tvOS.
  3. Restart your Apple TV or AirPlay-compatible smart TV. Also try restarting your iPhone or iPad.
  4. If you still can't set up the Apple TV Remote, contact Apple Support."


Based on the above, you would need to have both the iPhone and your Apple TV connected to the same Wi-Fi network. In this case, you'd need to locate the physical remote in order to connect your Apple TV to Wi-Fi. This may help: If you lost the remote for your Apple TV - Apple Support


Thanks!



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1 reply
Question marked as Top-ranking reply

Jul 9, 2023 1:18 PM in response to Jmonac

Hello Jmonac,


It sounds like you don't have your Apple TV remote and are unable to set up the Apple TV Remote app because your Apple TV is not connected to Wi-Fi. Is that right?


This resource covers how to Set up the Apple TV Remote on your iPhone or iPad:


"If you can't set up the Apple TV Remote

Try these steps. After each step, see if you still need help. 

  1. Check that your iPhone or iPad is on the same Wi-Fi network as your Apple TV or AirPlay-compatible smart TV. On your iOS or iPadOS device, go to Settings > Wi-Fi. On your Apple TV, go to Settings > Network.
  2. Make sure that your iPhone or iPad is updated to the latest version of iOS or iPadOS, and your Apple TV is updated to the latest version of tvOS.
  3. Restart your Apple TV or AirPlay-compatible smart TV. Also try restarting your iPhone or iPad.
  4. If you still can't set up the Apple TV Remote, contact Apple Support."


Based on the above, you would need to have both the iPhone and your Apple TV connected to the same Wi-Fi network. In this case, you'd need to locate the physical remote in order to connect your Apple TV to Wi-Fi. This may help: If you lost the remote for your Apple TV - Apple Support


Thanks!



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How do we reconnect Apple TV to my Wi-Fi router

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