iPhone 13 backup stuck in step 2/4

I am doing some tech support for my close one, and I am trying to sync their iPhone 13 with their notebook to put songs they have into their phone.

However, the sync always stops at step 2/4.

I have tried steps described here: iPhone stops backing up in iTunes (step 2… - Apple Community, but it doesn’t seem to fix our problem. No ports of our notebook allowed us to actually sync the phone. Not even resetting worked.

Is there any way to get the sync working?

iPhone 13

Posted on Jul 9, 2023 5:40 AM

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iPhone 13 backup stuck in step 2/4

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