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15.7.7. I have lost emails from my iPad email in box

I have lost emails from my iPad inbox after completing this upgrade. 15.7.7

Why and can I get them back?

Posted on Jul 10, 2023 7:29 AM

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Question marked as Top-ranking reply

Posted on Jul 10, 2023 7:41 AM

You’ll first need to verify that the missing email messages are still stored on your Mail Provider’s email server. To do so, you’ll need to sign-in to your Mail Provider’s webmail portal - using a web browser. You may need to consult your Mail Provider’s online support pages.


If the missing email can be accessed via webmail, the easiest method to restore mail to your iPad will be to delete the mail account from your iPad, restart - and then re-add the mail account.


Assuming that you are using an IMAP mailbox, none of your email will be lost - as all mail is kept on your email provider’s mail server; your device keeps a copy of messages that are kept on the mail server.


To delete the associated mail account from your iPad:

Settings > Mail > Accounts > [Your mail account] > Delete Account



Having deleted the account, a forced-restart of the iPad is recommended:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.




After restarting, you can re-add the email account:

Add an email account to your iPhone, iPad, or iPod touch - Apple Support


After re-adding the email account, the associated IMAP mailbox folders will reload from the server as they are accessed. This should have resolved your issue.



1 reply
Question marked as Top-ranking reply

Jul 10, 2023 7:41 AM in response to Eileenb22

You’ll first need to verify that the missing email messages are still stored on your Mail Provider’s email server. To do so, you’ll need to sign-in to your Mail Provider’s webmail portal - using a web browser. You may need to consult your Mail Provider’s online support pages.


If the missing email can be accessed via webmail, the easiest method to restore mail to your iPad will be to delete the mail account from your iPad, restart - and then re-add the mail account.


Assuming that you are using an IMAP mailbox, none of your email will be lost - as all mail is kept on your email provider’s mail server; your device keeps a copy of messages that are kept on the mail server.


To delete the associated mail account from your iPad:

Settings > Mail > Accounts > [Your mail account] > Delete Account



Having deleted the account, a forced-restart of the iPad is recommended:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.




After restarting, you can re-add the email account:

Add an email account to your iPhone, iPad, or iPod touch - Apple Support


After re-adding the email account, the associated IMAP mailbox folders will reload from the server as they are accessed. This should have resolved your issue.



15.7.7. I have lost emails from my iPad email in box

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