I’m trying to change my iCloud password but it keeps asking me to provide my old screen lock password which I have forgotten

Trying to change my iCloud password on this iPad but after the process it’s asking me to provide my old iPad Lock Screen password which I don’t remember


Posted on Jul 10, 2023 10:49 AM

Reply
1 reply

Jul 11, 2023 12:32 PM in response to Gummy1653

Hello Gummy1653,


We understand that you're being asked to enter a passcode that you no longer remember, in order to change your Apple ID password. At this time, we suggest that you use the following website to reset your password. When completing these steps, you should not be prompted to enter your device passcode: Reset your password


Let us know if this helps.

Best wishes!

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I’m trying to change my iCloud password but it keeps asking me to provide my old screen lock password which I have forgotten

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