Airpods pro 2 case is out of battery

Hi,

I have recently bought airpods pro 2 from argos, and when the case is out of battery the airpods does not work too even it is fully charge.

My question is still it supposed to work or not ? If it should work still then I would need to exchange for an other one since it faulty ? Or when case is dead (out of battery) then airpod not supposed to work too ?


Thanks in advance

Posted on Jul 10, 2023 11:47 PM

Reply
Question marked as Best reply

Posted on Jul 11, 2023 6:20 PM

Hi Tt_nguyen

welcome rto the Apple (user-0to-user) Community.


Re: "Airpods pro 2 case is out of battery : the airpods does not work too even it is fully charge.

... when case is dead (out of battery) then airpod not supposed to work too ?"


Seems the charging case should hold multiple charges before it needs to be recharged.

The airPods should connect with your device if they are well-charged.


Apple Support has articles online to guide users in charging, troubleshooting & etc


You might want to reset your AirPods:

How to reset your AirPods and AirPods Pro - Apple Support


Make sure nothing (a speck of dirt or wax) is blocking :

How to clean your AirPods, AirPods Pro, AirPods Max, and EarPods - Apple Support


To keep your AirPods charged, put them in the case when you're not using them.

Charge your AirPods and learn about battery life - Apple Support


What to do: If your AirPods won’t charge - Apple Support

or

If your AirPods won't connect - Apple Support

____________________________________________


If you still need help: You might want to check if the AirPods are under warranty


How to: Find the serial number of your AirPods - Apple Support


Where to enter the serial number to see what support info. is available:

Check Your Service and Support Coverage - Apple Support

_________

Resource:

AirPods User Guide - Apple Support

_____________________

More Support if needed:


AirPods Support Website:

Find all the topics, resources, and contact options you need for your AirPods....

AirPods Support - Official Apple Support


All the best :-)


1 reply
Question marked as Best reply

Jul 11, 2023 6:20 PM in response to Tt_nguyen

Hi Tt_nguyen

welcome rto the Apple (user-0to-user) Community.


Re: "Airpods pro 2 case is out of battery : the airpods does not work too even it is fully charge.

... when case is dead (out of battery) then airpod not supposed to work too ?"


Seems the charging case should hold multiple charges before it needs to be recharged.

The airPods should connect with your device if they are well-charged.


Apple Support has articles online to guide users in charging, troubleshooting & etc


You might want to reset your AirPods:

How to reset your AirPods and AirPods Pro - Apple Support


Make sure nothing (a speck of dirt or wax) is blocking :

How to clean your AirPods, AirPods Pro, AirPods Max, and EarPods - Apple Support


To keep your AirPods charged, put them in the case when you're not using them.

Charge your AirPods and learn about battery life - Apple Support


What to do: If your AirPods won’t charge - Apple Support

or

If your AirPods won't connect - Apple Support

____________________________________________


If you still need help: You might want to check if the AirPods are under warranty


How to: Find the serial number of your AirPods - Apple Support


Where to enter the serial number to see what support info. is available:

Check Your Service and Support Coverage - Apple Support

_________

Resource:

AirPods User Guide - Apple Support

_____________________

More Support if needed:


AirPods Support Website:

Find all the topics, resources, and contact options you need for your AirPods....

AirPods Support - Official Apple Support


All the best :-)


Airpods pro 2 case is out of battery

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