what if the top button (the one where i can turn on and off the ipad is broken and cant be tapped?

what if the top button (the one where i can turn on and off the ipad is broken and cant be tapped?

iPad Air, iOS 12

Posted on Jul 11, 2023 8:11 AM

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Question marked as Best reply

Posted on Jul 11, 2023 8:17 AM

It is a common misconception that an iPad (or iPhone) can remain fully functional with damaged or defective physical buttons. 


Whilst Accessibility features (such as assistive touch) can be used to augment the User Interface, or to temporarily work-around a broken button, these features cannot be used as a substitute for physical button sequences that must be used to trigger system recovery actions. Sooner or later, you will encounter a situation from which you cannot recover.

Use AssistiveTouch on your iPhone, iPad, or iPod touch - Apple Support


If the iPad is currently switched-off, connecting the iPad to its Power Adapter will cause the iPad to switch-on. If you need to shut-down the iPad, you can do so from settings:

Settings > General > Shut Down


Until repaired, you will not be able to resolve a locked-out (disabled) iPad - or reset a forgotten device passcode.

iPad Repair & Service - Apple Support

1 reply
Question marked as Best reply

Jul 11, 2023 8:17 AM in response to amnda18

It is a common misconception that an iPad (or iPhone) can remain fully functional with damaged or defective physical buttons. 


Whilst Accessibility features (such as assistive touch) can be used to augment the User Interface, or to temporarily work-around a broken button, these features cannot be used as a substitute for physical button sequences that must be used to trigger system recovery actions. Sooner or later, you will encounter a situation from which you cannot recover.

Use AssistiveTouch on your iPhone, iPad, or iPod touch - Apple Support


If the iPad is currently switched-off, connecting the iPad to its Power Adapter will cause the iPad to switch-on. If you need to shut-down the iPad, you can do so from settings:

Settings > General > Shut Down


Until repaired, you will not be able to resolve a locked-out (disabled) iPad - or reset a forgotten device passcode.

iPad Repair & Service - Apple Support

what if the top button (the one where i can turn on and off the ipad is broken and cant be tapped?

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