You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

what should I do my account have been disabled in the App Store and iTunes

can someone help me or do something it’s says my account haves been disabled from the App Store and iTunes store when I try to get a app?

iPhone 12, iOS 16

Posted on Jul 11, 2023 9:22 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 11, 2023 9:23 AM

Hello,


With reference to the support article If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support , you must contact Apple for help if you see that message or one saying "You cannot login because your account has been locked". This is not something you can fix yourself.


Use this Apple recommended link to be taken directly to the people at Apple helping with this ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362


or for telephone contacts refer to: Contact Apple for support and service - Apple Support


You can also use the general support link at Official Apple Support but frankly it will be a lot faster and easier to just use the direct link above.


If it is another reason, post with more details.


3 replies
Question marked as Top-ranking reply

Jul 11, 2023 9:23 AM in response to Jaymaben

Hello,


With reference to the support article If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support , you must contact Apple for help if you see that message or one saying "You cannot login because your account has been locked". This is not something you can fix yourself.


Use this Apple recommended link to be taken directly to the people at Apple helping with this ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362


or for telephone contacts refer to: Contact Apple for support and service - Apple Support


You can also use the general support link at Official Apple Support but frankly it will be a lot faster and easier to just use the direct link above.


If it is another reason, post with more details.


Jul 11, 2023 9:24 AM in response to Jaymaben

If your account has been disabled in the App Store and iTunes, it isn’t something that you can fix yourself. You will need to contact Apple Support. The following Apple article includes a link that you can use to contact Apple Support: If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support


This is primarily a user-to-user support forum; other Apple users like you.



what should I do my account have been disabled in the App Store and iTunes

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.